Terms & Conditions and Right of Withdrawal

Status: 19 December 2025

1. Scope
2. Offers and product/service descriptions
3. Ordering process and conclusion of contract
4. Prices and shipping costs
5. Product availability and delivery conditions
6. Payment methods
7. Retention of title
8. Statutory warranty rights
9. Liability
10. Right of withdrawal (cancellation policy)
11. Returns
12. Storage of the contract text
13. Jurisdiction, applicable law, contract language
14. General information / disclaimer

Important note: This English version is provided for convenience only. In case of discrepancies, the German version of these Terms & Conditions shall prevail.

1. Scope
1.1. These Terms & Conditions apply to all contracts concluded via fatburners.at between
SERIOUS MARKETING & SOLUTIONS LTD., 20 Wenlock Road, N1 7GU London, United Kingdom
(Company Number: 16015291), represented by the managing director Kai Hartmann
(hereinafter “Seller” / “we”) and consumers.

1.2. A consumer is any natural person who enters into a legal transaction for purposes which are predominantly outside their trade, business or profession.

1.3. Our offer is intended exclusively for persons who are at least 18 years old.

1.4. Any differing terms and conditions of the customer shall not apply unless expressly agreed in writing by the Seller.

2. Offers and product/service descriptions
2.1. The presentation of products in the online shop does not constitute a legally binding offer, but an invitation to place an order.

2.2. All offers are subject to availability (“while stocks last”), unless otherwise stated for the respective product. Errors and omissions excepted.

3. Ordering process and conclusion of contract
3.1. The customer may select products from the Seller’s assortment without obligation and collect them in a shopping cart.

3.2. The customer can then proceed to checkout from within the shopping cart.

3.3. By clicking the order button, the customer submits a binding offer to purchase the goods contained in the shopping cart. Before submitting the order, the customer can review and amend the information at any time.

3.4. After receiving the order, the Seller sends an automatic confirmation of receipt by email. This confirmation merely documents that the order has been received and does not constitute acceptance.

3.5. The contract is concluded when the Seller dispatches the goods after receipt of payment.

4. Prices and shipping costs
4.1. All prices displayed on the Seller’s website are inclusive of the applicable statutory VAT, plus shipping costs.

4.2. Shipping costs are displayed during the ordering process before the order is submitted.

4.3. For deliveries to non-EEA countries, the consumer bears any import/export charges, including duties, fees and taxes, where applicable.

5. Product availability and delivery conditions
5.1. If a product is not available at the time of ordering, the Seller will inform the customer without undue delay.

5.2. Delivery is available worldwide, subject to applicable legal restrictions in the destination country.

6. Payment methods
6.1. The payment methods available are displayed during checkout. These may include (depending on availability): credit card, bank transfer/prepayment, cryptocurrencies and Klarna payment options.

7. Retention of title
The delivered goods remain the property of the Seller until full payment has been received.

8. Statutory warranty rights
Statutory warranty rights apply.

9. Liability
9.1. The Seller shall be liable without limitation for damages resulting from injury to life, body or health, insofar as these are based on an intentional or negligent breach of duty by the Seller.

9.2. For other damages, the Seller shall be liable only in cases of intent or gross negligence.

10. Right of withdrawal (cancellation policy)– Start of cancellation policy for consumers –

You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day on which you, or a third party indicated by you (other than the carrier), took possession of the goods.

To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g., by email).
You can send your withdrawal to: [email protected].

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal:
If you withdraw from this contract, we shall reimburse all payments received from you, including standard delivery costs (if required by applicable consumer law),
without undue delay and no later than 14 days from the day on which we are informed about your decision to withdraw from this contract.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is earlier.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract.
You bear the direct cost of returning the goods, unless mandatory consumer law provides otherwise.

– End of cancellation policy for consumers –

11. Returns
11.1. Customers are requested (but not required) to notify customer service prior to returning goods, so that returns can be processed efficiently.

11.2. Unless otherwise required by mandatory consumer law, return shipping costs are borne by the customer.

12. Storage of the contract text
12.1. The Seller stores the contract text of the order. These Terms & Conditions can be accessed online.

12.2. The Seller also sends the customer an email containing the order data to the email address provided by the customer.

13. Jurisdiction, applicable law, contract language
13.1. The contract language is English.

13.2. These Terms & Conditions and the contractual relationship are governed by the laws of the United Kingdom, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

13.3. Mandatory consumer protection provisions of the country in which the consumer has their habitual residence remain unaffected.

13.4. For consumers, the statutory place of jurisdiction applies. For entrepreneurs (if applicable), the exclusive place of jurisdiction is the Seller’s registered office.

14. General information / disclaimer
14.1. The products offered are dietary supplements and not medicinal products. No healing or efficacy promises are made.

14.2. The information provided on this website is for general informational purposes only and does not constitute medical advice. It does not replace professional advice from a physician, pharmacist or other qualified medical professional.

14.3. None of the products is intended to diagnose, treat, cure or prevent any disease.

14.4. Before using dietary supplements—especially if you have a medical condition, are under medical treatment, take medication, are pregnant or breastfeeding—please consult a physician or pharmacist.

14.5. Product descriptions and information are based on manufacturer information, packaging details and generally accessible sources. Despite careful review, manufacturers may change formulations and ingredients. The information on the product packaging is decisive.

14.6. Statutory consumer rights and warranty claims remain unaffected.