Terms of Service | September 1st, 2023
1. Scope
2. Offers and service descriptions
3. Ordering process and contract conclusion
4. Prices and shipping costs
5. Delivery, product availability
6. Payment arrangements
7. Retention of title
8. Warranty and guarantee
9. Liability
10. Cancellation Policy (right of withdrawal)
11. Returns
12. Storage of the contract text
13. Privacy
14. Jurisdiction, applicable law, contract language
1. Scope
1.1. For the business relationship between XVXII Diamond GmbH, Am Schäfflerbach 11, 86153 Augsburg , Germany / Europe / EU (Management: Kai Hartmann, Mobil: +49160 3236132; WhatsApp: +49160 3236132; Telegram: +49160 3236132, XVXII Diamond GmbH Identification Number (CRN): FN 495883 s; TAX ID: DE351532401 – hereinafter “Seller”) and the Customers (hereinafter referred to as “Customer”) are exclusively subject to the following terms and conditions in their version valid at the time of the order.
1.2. You can reach our customer service for questions, complaints and complaints on weekdays during our business hours by e-mail at [email protected].
1.3. Consumer within the meaning of these terms and conditions is any natural person who concludes a legal transaction for a purpose that can be attributed neither their commercial nor their independent professional activity (§ 13 BGB). Entrepreneur in the sense of these terms and conditions is any natural or legal person or a legal partnership that acts in the execution of a legal transaction in the exercise of their independent professional or commercial activity. Entrepreneurs are not supplied. If a delivery is made to the billing address and / or delivery address stating a company name, but no recipient UID / (CRN) is stated on the invoice, these are automatically private orders.
1.4. The product range in our online shop is exclusively aimed at buyers who have reached the age of 18 years.
1.5. Differing conditions of the customer are not recognized, unless the seller agrees to their validity in writing.
2. Offers and service descriptions
2.1. The presentation of the products in the online shop does not constitute a legally binding offer, but an invitation to place an order. Service descriptions in catalogs as well as on the websites of the seller do not have the character of an assurance or guarantee.
2.2. All offers are valid “as long as stocks last”, unless otherwise noted in the products. Incidentally, errors remain reserved.
3. Ordering process and contract conclusion
3.1. The customer can select products from the assortment of the seller without obligation and collect them via the button [to the shopping cart] in a so-called shopping cart.
3.2 The customer can then proceed within the shopping cart via the equal button to complete the order process.
3.3. With the equal button the customer makes a binding offer to buy the goods in the shopping cart. Before sending the order, the customer can change and view the data at any time. Necessary information is marked with an asterisk (*).
3.4. The seller then sends the customer an automatic confirmation of receipt by e-mail, in which the customer’s order is listed again and which the customer can print out via the “Print” function. The automatic acknowledgment of receipt only documents that the customer’s order has been received by the seller and does not constitute acceptance of the request. The purchase contract is only concluded when the seller ships the ordered product to the customer within 2 working days, or hand over the shipment confirmed the customer within 2 working days with a second e-mail, express order confirmation or sending the invoice.
3.5. If the seller allows a prepayment, the contract comes about with the provision of bank details and payment request. The delivery period begins with receipt of the amount on our specified bank account. If, despite the due date, the payment has not been received by the seller even after renewed request until 10 calendar days after sending the order confirmation, the seller will withdraw from the contract with the result that the order is invalid and the seller has no obligation to deliver. The order is then done for the buyer and seller without further consequences. A reservation of the article in advance payments is therefore for a maximum of 10 calendar days.
4. Prices and shipping costs
4.1. All prices stated on the website of the seller are inclusive of the applicable statutory sales tax.
4.2. In addition to the prices quoted, the seller will charge shipping for the delivery. The shipping costs are clearly communicated to the buyer on the shipping side and within the ordering process.
4.3. When delivering to a non-EEA country, the consumer must bear all import and export charges, including any duties, fees and charges. The delivery charge is € 6,90,- per order.
FREE SHIPPING IN EUROPE from a goods value of € 55,–
5. Delivery, product availability
5.1. If no copies of the product selected by him are available at the time of the customer’s order, the seller shall inform the customer of this in the order confirmation. If the product is permanently non-deliverable, the seller looks away from a declaration of acceptance. A contract is not concluded in this case.
5.2. If the product designated by the customer in the order is only temporarily unavailable, the seller will inform the customer immediately in the order confirmation. In the event of a delivery delay of more than two weeks, the customer has the right to withdraw from the contract. Incidentally, in this case, the seller is entitled to withdraw from the contract. In this case, the seller will immediately refund any payments already made by the customer. As far as advance payment has been agreed, delivery will take place after receipt of the invoice amount.
5.3 The customer has the right to cancel the order without giving reasons at any time prior to its binding confirmation by the seller.
5.4 If the shipment is returned due to incorrect shipping information provided by the customer, the seller reserves the right to cancel the order or part of it.
5.5 The seller is not liable for loss or damage if the customer provides incorrect address or shipping information.
5.6 The availability of the products can be changed without further notice by the seller. Already processed orders will not be refunded.
5.7 The Seller does not accept any responsibility for compliance with the import regulations and requirements of the Buyer’s country of purchase and country of origin.
5.8 The seller delivers worldwide – except to Slovakia.
5.8 As soon as the payment is received, the seller sends the goods within 2 working days plus delivery time which depends on whether the delivery is to a country inside or outside the EU.
The delivery time cannot be influenced. Experience shows that this takes 2 – 3 working days within the EU and 3 – 4 working days outside the EU.
6. Payment arrangements
6.1. The customer can choose from the available payment methods within and before the order process. The payment is optional:
– Klarna
– Transfer in advance
– GPwebpay | payment by Mastercard, Visa, Diners Club, AMEX, Apple Pay, Google Pay
– Bitcoin (BTC) and Bitcoin Cash (BCH)
In cooperation with Klarna AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following payment options for Germany. Payment is made to Klarna in each case:
6.1.1 Klarna invoice: when purchasing on account with Klarna, you always receive the goods first and you always have a payment period of 14 days. The full terms and conditions for purchase on account for deliveries to Germany can be found here and the full terms and conditions for purchase on account for deliveries to Austria can be found here. The online store charges a fee of 0.00 euros per order when purchasing on account with Klarna.
Klarna installment purchase: With Klarna’s financing service, you can pay for your purchase flexibly in monthly installments of at least 1/24 of the total amount (but at least EUR 6.95) or under the conditions otherwise specified in the checkout. Further information on Klarna installment purchase including the General Terms and Conditions and the European Standard Information for Consumer Credit can be found here.
The payment options are offered as part of Klarna Checkout. Further information
and the terms of use for Klarna Checkout can be found here for Germany.
General information about Klarna can be found here. Your personal data will be processed by Klarna in accordance with the applicable data protection regulations and in accordance with the information in Klarna’s privacy policy for Germany.
§ 6.2 Klarna Cookie Policy
Our checkout solution is provided by Klarna (Klarna AB (publ.), Sveavägen 46, 111 34 Stockholm, Sweden) and uses cookies to provide you with an ideal, customized online experience when using Klarna’s checkout. A detailed list of cookies and an explanation of their respective purpose can be found
here for Germany.
6.3. When selecting the transfer in advance, the payment is due immediately after conclusion of the contract. A discount deduction is not possible.
6.4. The obligation of the customer to pay default interest does not exclude the assertion of further damages by the seller.
7. Retention of title
Until full payment, the delivered goods remain the property of the seller.
8. Warranty and guarantee
The warranty is determined by legal regulations.
9. Liability
9.1. The seller is liable only for damages that are due to intentional or grossly negligent behavior. This also applies to indirect consequential damages, such as lost profits in particular.
9.2. Liability shall be limited to the damages foreseeable at the time of conclusion of the contract and otherwise limited in amount to the average damages typical for the contract. This also applies to indirect consequential damages, such as lost profits in particular.
10. Cancellation Policy (right of withdrawal)
– Beginning of the withdrawal instructions for consumers –
Resignation by express written declaration
Each customer can within 14 days after receipt of the goods by sending a written declaration of resignation without giving reasons to withdraw from the contract. It is sufficient if the resignation is sent within this period (it decides the date of the postal order). In this case, the customer is demonstrably obliged to return the goods without delay. The return shipping costs (postage) are to be borne by the customer. If the goods were used and / or damaged, the customer has to pay a reasonable fee for the use, including a reasonable compensation for the damages incurred – at the maximum amount of the value of the goods – to the seller.
The declaration of withdrawal must be contact first the customer service before sending back the items:
Email: [email protected]
Resignation through simple return of the goods
The customer can also exercise his right of withdrawal by merely verifiably returning the goods to the seller within 14 days of receipt without written notice of resignation. For a preservation of the period is sufficient in this case, the verifiable timely dispatch of the goods. The prerequisite for this form of exercise of the right of withdrawal by simply returning the goods is that the goods are not damaged or used and the return is sufficiently postage paid. The seller bears the return shipping costs (postage) only in the case of a wrong or faulty delivery.
The risk of the return as well as its proof lies with the customer. In the case of a resignation of the customer (by explicit declaration or simple return of the goods), the seller pays back immediately the already paid purchase price – shipping costs are not refunded. When placing an order on an open invoice, a credit note will be issued to the customer account.
– End of the withdrawal instructions for consumers –
11. Returns
11.1. Customers are requested to return the item to the seller prior to return [e-mail: [email protected]] to announce the return. In this way, they enable the seller to assign the products as quickly as possible.
11.2. Customers are requested to return the goods as prepaid packages to the seller and to keep the receipt. Upon request, the seller will reimburse the customer for the postage costs, unless they are to be borne by the buyer.
11.3. Damaged or contaminated goods are excluded from the return. The goods must be returned in original packaging with all accessories to the seller.
11.4. The modalities mentioned in this section of the terms and conditions are not a prerequisite for the effective exercise of the resignation acc. No. 10 of these Terms.
12. Storage of the contract text
12.1. The seller stores the contract text of the order. The terms and conditions are available online. The customer can print the text of the contract before submitting the order to the seller by using the print function of his browser in the last step of the order.
12.2. The seller also sends the customer an e-mail with all order data to the e-mail address provided by him.
13. Privacy
13.1. The seller processes personal data of the customer earmarked and in accordance with the statutory provisions.
13.2. The personal data provided for the purpose of ordering goods (such as name, e-mail address, address, payment details) are used by the seller for the performance and execution of the contract. This information will be kept confidential and will not be shared with third parties who are not involved in the ordering, delivery and payment process.
13.3. The customer has the right, upon request, to receive free information about the personal data stored by the seller about him. In addition, he has the right to correct inaccurate data, blocking and deletion of his personal data, as far as there is no legal duty of retention.
14. Jurisdiction, applicable law, contract language
14.1. Jurisdiction and place of performance is the seat of the seller.
14.2. The law of the Slovak republic.
14.3. Contract language is German.
15. General information
15.1. The subject of out-of-court proceedings for cases of disputes, or the subject for receiving consumer complaints, is the Slovak Trade Inspection (SOI), http://www.soi.sk/sk/Alternativne-riesenie-spotrebitelskych-sporov.soi. The dispute can be resolved online. The Slovak Trade Inspection, with its registered office at Bajkalská 21/A, 827 99 Bratislava 27, is also a supervisory authority over the activities of our company.
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